Troubleshooting Outlook Express Errors 0x800CCC0D and 0x008CCC0E

Every once in a while, Outlook has an error such as “Can’t find host – cannot Locate Server” or “Failed to Connect – Cannot Connect to Server”, error codes 0x800CCC0D and 0x008CCC0E. I found the notes below and thought posting it would be a great way to store the info in case I need it in the future.

I found this very helpful link for troubleshooting those errors and other Outlook errors such as Client Response Invalid.

Some other tips:

  • If outgoing port 25 is being blocked, try setting the port to 587.
  • To clear cache and flush DNS, go to DOS command prompt and enter ‘ipconfig/flushdns’
  • Try Control Panel > Network Connections > Local Area Connections. Right-click and choose Repair

Starting Outlook in SafeMode – Tools > Options > Other > Advanced – Add-in manager, clear checkboxes; restart Outlook

 

By |April 30th, 2017|DNS, email, outlook, WordPress|Comments Off on Troubleshooting Outlook Express Errors 0x800CCC0D and 0x008CCC0E

Not Receiving Emails from WordPress Contact Form

This happens frequently – you install Contact Form 7 or Fast Secure Contact Form plugin on your WordPress site and you’re not receiving emails sent through it — they just never arrive in the Inbox. Sometimes this can be due to the settings in the form, such as From: [your-name] <[your-email]>. Contact Form 7 has some good documentation on troubleshooting email delivery here.

Sometimes it can be due to an incorrect setting on the host. The cPanel MX Entry is set to Local Mail Exchanger by default but should be set to Remote Mail Exchanger. This means that if a form in your website uses email@yourdomain.com and it’s the same as your website, the web server will attempt to handle the email itself (because it also hosts your site). To solve the problem, change the setting in cPanel to Remote Mail Exchanger which will tell the server to use the MX records to route the email. This problem can occur with any host that uses cPanel including GoDaddy, HostGator, etc. In GoDaddy, this setting can be found under Hosting > Manage > Email > MX Entry. You may also need to add an MX record with priority 10 and remove, if any, an MX record with priority 0.

This happened again recently with a site hosted at GoDaddy but the email was hosted by Google GSuite. The five Google MX records were in place but no email was being received through the forms on the website. Setting under Control Panel is found under EMail then MX Entry and check off Remote Mail Exchanger instead of Local Mail Exchanger.

Not Receiving Email from Script

This may happen when the website (ex: mysite.com) is hosted in one account and the domain and email are hosted in a separate account. A php script that sends email (to an address that is on mysite.com such as info@mysite.com) will not know that the email is hosted under a separate account and will try to send the email locally. The fix is to go into the DNS settings in cpanel of the hosting account and add a DNS record for the domain called Remote Mail Exchange.

On GoDaddy hosting, go to Hosting > Manage. Under Email click on MX Entry. Under Email Routing, you will see Local Mail Exchanger and Remote Mail Exchanger.

Reducing Email Spam

reducing email spamA client recently contacted me about the large amount of spam emails he’d been receiving through the contact form on his website. Sure enough, when I took a look at his email, he’d been receiving 30-40 every day. They were all ads for various designer purses or other products.

The site was using GoDaddy’s webformmailer script to handle emailing of the forms on the site. I found a php script that uses captcha and implemented it on both of the forms that the website uses. Next I renamed the webformmailer script. When I checked a few days later, spam was down to about one per day. I found that some spam was still being received from cached versions of the html pages that used the scripts. Next step was to submit a request through Google Webmaster Tools to remove the old version of the pages. The client is now reporting that little or no spam emails are being received.

I do recommend contact forms versus just putting your email address on your website since spambots will pick up your email address and bombard you with spam.

Another example of email scam

email scam and mail scamHere is another example of an email scam (I’ve also received very similar letters in the regular mail too). It looks very official and has a sense of urgency (failure to respond may result in the cancellation of this offer!). If you read carefully, you will discover that the letter is offering a new service, which is to let search engines know about your website. In all likelihood, you would send them the fees and never hear back again. It is not a renewal of your domain registration or hosting service. If you are ever unsure, you can always check with your hosting and domain companies or website maintainer. Know the dates of when your services expire.

By |January 7th, 2015|domain, email, hosting, scam, spam|Comments Off on Another example of email scam

Determining if an Email Message is Spam

spam emailsI encourage my clients to forward any suspicious-looking emails to me so I can check them out, especially when the email references hosting, domains, or email.

Yesterday a client forwarded one which read “We noticed your mail box which is running very slow and requires capacity increase for security reasons. For safety reasons we have temporary signed you out. Click here and Sign back in to increase storage limit and continue your usage.”

First thing to check is the ‘from’ email address. It should match the name of the company that it’s from. This particular email was from a very generic ‘noreply@mailstorage.com’. Next, hover your mouse over the links in the email – hover but Do Not Click. Clicking could result in a virus or malware being downloaded to your PC. The URL that is shown should match the company name. In this case, it was ‘motofan….’. Another clue is whether you regularly receive emails from that business or is this a one-time occurrence.

If the email fails any of the tests, delete it and continue on.

By |January 7th, 2015|domain, email, hosting, registration, spam|Comments Off on Determining if an Email Message is Spam